Ace the Customer Service Specialist (CSS) Exam 2025 – Transform Your Skills and Shine Bright!

Question: 1 / 400

In which year was the CSS testing program initiated?

1980

1990

The Customer Service Specialist (CSS) testing program was initiated in 1990. This year marked a significant step toward formalizing and recognizing the expertise required in the customer service field. The establishment of this testing program aimed to standardize the qualifications of customer service representatives and ensure they possess the necessary skills and knowledge to provide high-quality service. This initiative reflects the growing importance of customer service in business and how organizations began to prioritize training and certification in this area.

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2000

2002

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